About Us

Vibrant and proactive property lawyers, driven to succeed.

Our Story ..........

It all started one January morning, in 2012. On New London Road, in Chelmsford…

Grant and Claire Noble founded New Homes Law with a desire to develop meaningful relationships with their customers. Using their experience in business and law, Grant and Claire have built a successful company that sticks to this core value to this day.

Our unique firm has grown from an original team of four, to now over 40 people working with clients to purchase, sell or re-mortgage their properties. We have a proactive, can-do attitude towards everything we do and empowering our team to succeed.

Our team of specialists continue to develop and grow, impressing our customers with clear, honest and transparent advice, supporting and helping first-time buyers, homeowners and investors across the country.

Our Purpose

A great business only exists if it delivers great service.

This means caring and doing the best we can for our customers. Putting them at the heart of all we do is what we strive to achieve.

We work hard to ensure we are clear, concise and honest, giving a service that is transparent and one you can trust – exactly what any relationship should be based on. We will be open in our dealings with all of our customers, offering transparency in all that we do.

By working in line with our values and our service commitments, we will continue to improve in assisting and supporting our customers with their property transactions.

Our service commitment:

Vision and Values

Vision: Creating a culture we love through living and breathing our values.

Commit entirely

To build the strongest rapport possible and create trust throughout all relationships encountered.

Embed synergy

Encourage integrity and ensure progress and objectives are shared goals.

Inspire one another

Motivating one another will encourage new ideas and a multi skilled team to look after and develop each other.

Strive for excellence

To separate ourselves from the competition and ensure we lead the market through operational excellence.

Celebrate success

Because we care, we are passionate. We want the best for our staff and customers alike and will look to recognise individual needs and achievements.

Embrace differences

People are at the heart of our business and we look to embrace diversity which encourages us to learn, adapt and grow together.

We strongly believe in being open and honest in our dealings with you and we commit to the following statements and service standards so that you know what to expect from us:

You will have a professional and friendly service from a dedicated Expert Conveyancer and their assistant.
We will provide you with expert legal advice and guidance in a clear and concise manner.
We will ensure we respond to your enquiries within one working day.
We will keep you appropriately informed before, during and after your legal transaction. e. Should you have reason to complain, we will deal with your complaint fairly and honestly in accordance with the CLC guidelines.

Our Team

Executive Team

A little bit about me

Grant Noble

CEO

A little bit about me

Claire Noble

Operations Director

A little bit about me

Charlotte Bentall

Business Development Director

Business Development Team

A little bit about me

Charlotte Bentall

Business Development Director

A little bit about me

Zoe Potter

Sales Team Leader

A little bit about me

Rachel Kelly

Sales Co-Ordinator

Business Services Team

Finance Team

A little bit about me

Anne Quill

Finance Manager

A little bit about me

Michelle Ford

Legal Cashier

A little bit about me

Michelle Crouchman

A little bit about me

George Irving

Systems Analyst

Reception & Office Services

A little bit about me

Rebecca Eves

Receptionist

Office Well-Being

A little bit about me

Charlie & Ronnie

Professional Cuddlers

Working for us

Are you looking for a stimulating and rewarding career within a friendly family firm who do things a little bit different? We are unique and work hard to stand out from the crowd but remain focused on providing the very best levels of customer service. If you are ambitious, love working alongside like-minded individuals and have a real want to succeed, then we may have the perfect role for you.

Find out more

Charity

Grant, our CEO started his career in the Royal Navy. It’s therefore fitting that New Homes Law support the charity, Help for Heroes. Help for Heroes is a British charity launched on 1 October 2007 to help provide better facilities for British servicemen and women who have been wounded or injured in the line of duty. Besides raising much needed funds for this charity they have signed up to support the charities work in retraining, careers advice and ultimately finding new career opportunities for wounded or injured service men or women.

New Homes Law are proud to support local charity Kids Inspire who help disadvantaged young people turn their lives around and gives them back their future.

They support young people across Essex who are at an educational, social and/or economic disadvantage resulting from trauma or emerging mental health issues. For example they may have experienced sexual or domestic abuse, separation anxiety or significant loss.

Many young people are referred to Kids Inspire because other support agencies consider them ‘too complex’ to help. Thanks to the specialist services we are able to offer, Kids Inspire has assisted Social Care in closing numerous cases.

Our Performance

94%

of customers rate us good or great for customer service

95%

of customers exchanged contracts within 21 days of full legal pack being issued

91%

of customers thought our communications were clear, concise and honest

90%

of customers rated our response times good or great

Lenders we work with

New Homes Law are approved conveyancers for virtually every mortgage lender in the UK. We do this through:

LMS is the UK’s leading provider of conveyancing services. They have been providing mortgage lenders, legal firms, brokers and home buyers with a wide range of services for over 25 years, and have the expertise and experience to help make the mortgage market a more secure and reliable place to do business;

The Lender Exchange is a secure portal that provides law firms with the mechanism to exchange information with lenders in conjunction with the management of their conveyancing panels. Over the last 6 years, they been working hard with banks and building societies to deliver a service which makes the lives of conveyancers (and lenders) across the UK easier when dealing with lenders on panel related issues.

New Homes Law are proud to be an approved supplier of LMS and The Lender Exchange and accepted by almost every mortgage lender in the UK.

What our customers say…

New Homes Law have been working with Help to Buy London for a number of years. They have to submit numerous documents to us on a daily basis, in order for the sale to progress to completion and the equity loan to be secured against the property. New Homes Law have always been very easy to work with, and if there have been any issues, they have been quick to rectify them. They have a good knowledge of the Help to Buy process and paperwork, which helps the sales to go through smoothly.

Laura Ellis - Equity Loan Manager

Help to Buy London

I have worked with New Homes Law for many years and they have always provided our buyers with an excellent service.

New Homes Law have also been able to offer my sales negotiators so that they can gain insight in to the Help to Buy scheme and how the conveyancing transaction process works.

The training days that they offer are free of charge and we have found that this enables the negotiators to talk to first time buyers confidently about their intended purchase, something as a developer we find invaluable. It has been extremely well received by all my negotiators.

We have never known a legal service firm to put some much effort in to our negotiators so that they can then in turn help educate prospective buyers.

I am very thankful that my staff have been given this opportunity.

Mark Harrop - Sales Director

Bellway Homes - Kent Division

As a sales agent acting for several housing associations and local authorities, information is key. It is imperative that we have open lines of communication with all parties involved in the sales process to ensure a seamless, hassles free experience for our customer and client alike. I have worked with New Homes Law for the past 5 years and they have always provided me with a first-class experience, indentifying early on anything that may cause an issue or delay and providing me with advice on how to resolve it before it becomes a problem.

The team at New Homes Law have always been easily reached by telephone ensuring that I have had a rapid response to any enquiries I may have raised. I have always been met with a warm and friendly response in all my dealings with New Homes Law.

Our customer satisfaction is of paramount importance to us and as such we canvass their feedback at the end of the purchase process and we use this to determine which solicitors we work with – the customer feedback for New Homes Law has always been exceptional which is why we continue to work closely with them.

Martin Fillery - Director of Sales & Lettings

Redloft

I would just like to convey our thanks on behalf of our many buyers you have helped over the last few years.

Buying their first property is the most stressful time for many of our Shared Ownership buyers but with the help of New Homes Law a lot of this stress is removed. Reports from purchasers are often positive to the point of glowing. They have found them to be wholly efficient in taking care of all enquiries, purchasers are kept in constant communication and never left in the dark. They answer even the most obvious questions with patience and most importantly for first time buyers in plain English. As an organisation who is not only a developer but also a charity and provider of social housing it is important that we have partners who are able to deliver a smart, efficient and friendly service to our purchasers. A seamless and anxiety free customer journey is high on our list of KPI’s and we feel New Homes Law are able to deliver this time after time.

Lawrence Mayne - New Build Sales Manager

Peabody

CLC Regulation

New Homes Law is a CLC regulated practice. The CLC is the Specialist Property Law Regulator who enables lawyers to offer more transparent, secure and innovative services. It also helps inform consumers, for more clarity and less stress.

The CLC deliver effective regulation of specialist conveyancing and probate lawyers that protects consumers and fosters competition and innovation in the provision of legal services. They do so by setting entry standards and regulating providers to deliver high quality, accessible legal services.

The CLC was established under the Administration of Justice Act 1985 and are bound by statutory regulatory objectives under the Legal Services Act 2007 which describe what they must aspire to achieve for the public, consumers and the regulated community.

Informed Choice: Quality, Service and Price guidance

Under the CLC Regulatory Arrangements Law Firms, like New Homes Law must display information about:

Cost Information;
Service Information;
Regulatory Information; and
Complaints information

Cost Information

We must display cost information:

Cost information is defined as:

a/ the total cost of the service or, where not practicable, the average cost of range of costs;

b/ a description of the service offered;

c/ our fee, or where not practicable our average fee or range of fees;

d/ confirming if our fees are determined as a fixed sum or on an hourly rate;

e/ a description and value of disbursements, including Stamp Duty Land Tax. If these are not known, a range of likely costs will be provided;

f/ the amount of VAT payable if applicable;

g/ any referral arrangements with third parties.

Within each product – New Build, Help to Buy, Shared Ownership and Residential we have included a template of our costs.

Service Information

We must provide you with :

a description of the service that we provide;
key stages of the services;
indicative timescales; and
the staff mix, their experience and qualifications

Under the “Our Expertise” section of our website we show this information for each product we can help with – New Build, Help to Buy, Shared Ownership and Residential and the staff involved.

Regulatory Information

We must:

show that our firm is regulated by the CLC and include our practice licence number on all communication and on our website; and
display our CLC secure badge in a prominent place

Our CLC secure badge and practice licence is shown on the CLC link on the footer of our website.

Complaints Information

We must:

Provide details about our complaints process and access to the LeO
Let you know that they may be able to make an application for a grant out of the CLC Compensation Fund

New Homes Law complaints process is:

We are committed to providing a high-quality legal service to all of our clients. When something goes wrong we need you to tell us about it. This helps us to improve our standards and address any issues that may be arising within the service we are providing.

A complaint is an oral or written expressions of dissatisfaction which alleges that the complainant has suffered (or may suffer) financial loss, distress, inconvenience, or detriment.

If you have any complaint about the way in which your matter has been dealt with this is the procedure which will be followed:
1. We aim to resolve any complaint you have about the service we have given you as quickly as possible.
2. If you are unable to sort things out with the person who has been dealing with you please request they pass the matter on to their manager. They will contact you within 24 working hours to discuss and will resolve straight away or if further investigation is needed within 5 working days.
3. If you remain unhappy after this, please contact:
Mrs C.L. Noble – Operations Director
New Homes Law, Parkview House, Victoria Road South, Chelmsford, CM1 1BT
Telephone number: 0300 0200 009 Email address: c.noble@nhlaw.co.uk.
Claire will write to you within 7 days to explain how your complaint will be investigated. You will be told the latest date by which a complete answer will be given to your complaint (this should be not more than 28 days after we received your complain).
4. The assessment of the complaint will be based upon a sufficient and fair investigation. We will explain in writing our findings and where the complaint is upheld will offer remedial action or redress. This will be actioned promptly.
5. If you still remain dissatisfied with any aspect of our handling of your complaint, you may then contact: Grant Noble, CEO
New Homes Law, Parkview House, Victoria Road South, Chelmsford, CM1 1BT
Telephone number: 0300 0200 009 Email address: g.noble@nhlaw.co.uk
He will conduct a separate review of your complaint. You will be told about the conclusion of this review within 28 days.
6. If after Grant’s review you remain dissatisfied with any aspect of our handling of your complaint, you may contact the Legal Ombudsman directly to ask them to consider the complaint further:
Legal Ombudsman
PO Box 6806, Wolverhampton WV1 9WJ
Tel no: 0300 555 0333
Email: enquiries@legalombudsman.org.uk Website: http://www.legalombudsman.org.uk

Unless it agrees there are good reasons not to do so, the Legal Ombudsman will expect you to allow us to consider and respond to your complaint in accordance with the procedure set out above in the first instance. You can refer your complaint up to 6 months after you have received our final written response to your complaint. You can also use the Ombudsman service if we have not resolved your complaint within 8 weeks of us receiving it. A complaint can be referred to the Legal Ombudsman up to six years from the date of the act or omission or up to 3 years after discovering a problem. The ombudsman deals with the service-related complaints; any conduct-related complaints will be referred to the Council for Licensed Conveyancers.

The CLC administers a Compensation Fund: https://www.clc-uk.org/consumers/compensation/