To build the strongest rapport possible and create trust throughout all relationships encountered.
It all started one January morning, in 2012. On New London Road, in Chelmsford…
Grant and Claire Noble founded New Homes Law with a desire to develop meaningful relationships with their customers. Using their experience in business and law, Grant and Claire have built a successful company that sticks to this core value to this day.
Our unique firm has grown from an original team of four, to now over 40 people working with clients to purchase, sell or re-mortgage their properties. We have a proactive, can-do attitude towards everything we do and empowering our team to succeed.
Our team of specialists continue to develop and grow, impressing our customers with clear, honest and transparent advice, supporting and helping first-time buyers, homeowners and investors across the country.
A great business only exists if it delivers great service.
This means caring and doing the best we can for our customers. Putting them at the heart of all we do is what we strive to achieve.
We work hard to ensure we are clear, concise and honest, giving a service that is transparent and one you can trust – exactly what any relationship should be based on. We will be open in our dealings with all of our customers, offering transparency in all that we do.
By working in line with our values and our service commitments, we will continue to improve in assisting and supporting our customers with their property transactions.
We strongly believe in being open and honest in our dealings with you and we commit to the following statements and service standards so that you know what to expect from us:
Are you looking for a stimulating and rewarding career within a friendly family firm who do things a little bit different? We are unique and work hard to stand out from the crowd but remain focused on providing the very best levels of customer service. If you are ambitious, love working alongside like-minded individuals and have a real want to succeed, then we may have the perfect role for you.
Grant, our CEO started his career in the Royal Navy. It’s therefore fitting that New Homes Law support the charity, Help the Heroes. Help for Heroes is a British charity launched on 1 October 2007 to help provide better facilities for British servicemen and women who have been wounded or injured in the line of duty. Besides raising much needed funds for this charity they have signed up to support the charities work in retraining, careers advice and ultimately finding new career opportunities for wounded or injured service men or women.
New Homes Law are proud to support local charity Kids Inspire who help disadvantaged young people turn their lives around and gives them back their future.
They support young people across Essex who are at an educational, social and/or economic disadvantage resulting from trauma or emerging mental health issues. For example they may have experienced sexual or domestic abuse, separation anxiety or significant loss.
Many young people are referred to Kids Inspire because other support agencies consider them ‘too complex’ to help. Thanks to the specialist services we are able to offer, Kids Inspire has assisted Social Care in closing numerous cases.
of customers rate us good or great for customer service
of customers exchanged contracts within 21 days of full legal pack being issued
of customers thought our communications were clear, concise and honest
of customers rated our response times good or great
New Homes Law are approved conveyancers for virtually every mortgage lender in the UK. We do this through:
LMS is the UK’s leading provider of conveyancing services. They have been providing mortgage lenders, legal firms, brokers and home buyers with a wide range of services for over 25 years, and have the expertise and experience to help make the mortgage market a more secure and reliable place to do business;
The Lender Exchange is a secure portal that provides law firms with the mechanism to exchange information with lenders in conjunction with the management of their conveyancing panels. Over the last 6 years, they been working hard with banks and building societies to deliver a service which makes the lives of conveyancers (and lenders) across the UK easier when dealing with lenders on panel related issues.
New Homes Law are proud to be an approved supplier of LMS and The Lender Exchange and accepted by almost every mortgage lender in the UK.
New Homes Law have been working with Help to Buy London for a number of years. They have to submit numerous documents to us on a daily basis, in order for the sale to progress to completion and the equity loan to be secured against the property. New Homes Law have always been very easy to work with, and if there have been any issues, they have been quick to rectify them. They have a good knowledge of the Help to Buy process and paperwork, which helps the sales to go through smoothly.
Laura Ellis - Equity Loan Manager
Help to Buy London
I have worked with New Homes Law for many years and they have always provided our buyers with an excellent service.
New Homes Law have also been able to offer my sales negotiators so that they can gain insight in to the Help to Buy scheme and how the conveyancing transaction process works.
The training days that they offer are free of charge and we have found that this enables the negotiators to talk to first time buyers confidently about their intended purchase, something as a developer we find invaluable. It has been extremely well received by all my negotiators.
We have never known a legal service firm to put some much effort in to our negotiators so that they can then in turn help educate prospective buyers.
I am very thankful that my staff have been given this opportunity.
Mark Harrop - Sales Director
Bellway Homes - Kent Division
As a sales agent acting for several housing associations and local authorities, information is key. It is imperative that we have open lines of communication with all parties involved in the sales process to ensure a seamless, hassles free experience for our customer and client alike. I have worked with New Homes Law for the past 5 years and they have always provided me with a first-class experience, indentifying early on anything that may cause an issue or delay and providing me with advice on how to resolve it before it becomes a problem.
The team at New Homes Law have always been easily reached by telephone ensuring that I have had a rapid response to any enquiries I may have raised. I have always been met with a warm and friendly response in all my dealings with New Homes Law.
Our customer satisfaction is of paramount importance to us and as such we canvass their feedback at the end of the purchase process and we use this to determine which solicitors we work with – the customer feedback for New Homes Law has always been exceptional which is why we continue to work closely with them.
Martin Fillery - Director of Sales & Lettings
I would just like to convey our thanks on behalf of our many buyers you have helped over the last few years.
Buying their first property is the most stressful time for many of our Shared Ownership buyers but with the help of New Homes Law a lot of this stress is removed. Reports from purchasers are often positive to the point of glowing. They have found them to be wholly efficient in taking care of all enquiries, purchasers are kept in constant communication and never left in the dark. They answer even the most obvious questions with patience and most importantly for first time buyers in plain English. As an organisation who is not only a developer but also a charity and provider of social housing it is important that we have partners who are able to deliver a smart, efficient and friendly service to our purchasers. A seamless and anxiety free customer journey is high on our list of KPI’s and we feel New Homes Law are able to deliver this time after time.
Lawrence Mayne - New Build Sales Manager