Commit entirely
To build the strongest rapport possible and create trust throughout all relationships encountered.
It all started one January morning, in 2012. On New London Road, in Chelmsford…
Grant and Claire Noble founded New Homes Law with a desire to develop meaningful relationships with their customers. Using their experience in business and law, Grant and Claire have built a successful company that sticks to this core value to this day.
Our unique firm has grown from an original team of four, to now over 40 people working with clients to purchase, sell or re-mortgage their properties. We have a proactive, can-do attitude towards everything we do and empowering our team to succeed.
Our team of specialists continue to develop and grow, impressing our customers with clear, honest and transparent advice, supporting and helping first-time buyers, homeowners and investors across the country.
A great business only exists if it delivers great service.
This means caring and doing the best we can for our customers. Putting them at the heart of all we do is what we strive to achieve.
We work hard to ensure we are clear, concise and honest, giving a service that is transparent and one you can trust – exactly what any relationship should be based on. We will be open in our dealings with all of our customers, offering transparency in all that we do.
By working in line with our values and our service commitments, we will continue to improve in assisting and supporting our customers with their property transactions.
We strongly believe in being open and honest in our dealings with you and we commit to the following statements and service standards so that you know what to expect from us:
Are you looking for a stimulating and rewarding career within a friendly family firm who do things a little bit different? We are unique and work hard to stand out from the crowd but remain focused on providing the very best levels of customer service. If you are ambitious, love working alongside like-minded individuals and have a real want to succeed, then we may have the perfect role for you.
Grant, our CEO started his career in the Royal Navy. It’s therefore fitting that New Homes Law support the charity, Help for Heroes. Help for Heroes is a British charity launched on 1 October 2007 to help provide better facilities for British servicemen and women who have been wounded or injured in the line of duty. Besides raising much needed funds for this charity they have signed up to support the charities work in retraining, careers advice and ultimately finding new career opportunities for wounded or injured service men or women.
New Homes Law are proud to support local charity Kids Inspire who help disadvantaged young people turn their lives around and gives them back their future.
They support young people across Essex who are at an educational, social and/or economic disadvantage resulting from trauma or emerging mental health issues. For example they may have experienced sexual or domestic abuse, separation anxiety or significant loss.
Many young people are referred to Kids Inspire because other support agencies consider them ‘too complex’ to help. Thanks to the specialist services we are able to offer, Kids Inspire has assisted Social Care in closing numerous cases.
of customers rate us good or great for customer service
of customers exchanged contracts within 21 days of full legal pack being issued
of customers thought our communications were clear, concise and honest
of customers rated our response times good or great
New Homes Law are approved conveyancers for virtually every mortgage lender in the UK. We do this through:
LMS is the UK’s leading provider of conveyancing services. They have been providing mortgage lenders, legal firms, brokers and home buyers with a wide range of services for over 25 years, and have the expertise and experience to help make the mortgage market a more secure and reliable place to do business;
The Lender Exchange is a secure portal that provides law firms with the mechanism to exchange information with lenders in conjunction with the management of their conveyancing panels. Over the last 6 years, they been working hard with banks and building societies to deliver a service which makes the lives of conveyancers (and lenders) across the UK easier when dealing with lenders on panel related issues.
New Homes Law are proud to be an approved supplier of LMS and The Lender Exchange and accepted by almost every mortgage lender in the UK.
New Homes Law is a CLC regulated practice. The CLC is the Specialist Property Law Regulator who enables lawyers to offer more transparent, secure and innovative services. It also helps inform consumers, for more clarity and less stress.
The CLC deliver effective regulation of specialist conveyancing and probate lawyers that protects consumers and fosters competition and innovation in the provision of legal services. They do so by setting entry standards and regulating providers to deliver high quality, accessible legal services.
The CLC was established under the Administration of Justice Act 1985 and are bound by statutory regulatory objectives under the Legal Services Act 2007 which describe what they must aspire to achieve for the public, consumers and the regulated community.
Informed Choice: Quality, Service and Price guidance
Under the CLC Regulatory Arrangements Law Firms, like New Homes Law must display information about:
We must display cost information:
Cost information is defined as:
a/ the total cost of the service or, where not practicable, the average cost of range of costs;
b/ a description of the service offered;
c/ our fee, or where not practicable our average fee or range of fees;
d/ confirming if our fees are determined as a fixed sum or on an hourly rate;
e/ a description and value of disbursements, including Stamp Duty Land Tax. If these are not known, a range of likely costs will be provided;
f/ the amount of VAT payable if applicable;
g/ any referral arrangements with third parties.
Within each product – New Build, Help to Buy, Shared Ownership and Residential we have included a template of our costs.
We must provide you with :
Under the “Our Expertise” section of our website we show this information for each product we can help with – New Build, Help to Buy, Shared Ownership and Residential and the staff involved.
We must:
Our CLC secure badge and practice licence is shown on the CLC link on the footer of our website.
We must:
New Homes Law complaints process is:
We are committed to providing a high-quality legal service to all of our clients. When something goes wrong we need you to tell us about it. This helps us to improve our standards and address any issues that may be arising within the service we are providing.
A complaint is an oral or written expressions of dissatisfaction which alleges that the complainant has suffered (or may suffer) financial loss, distress, inconvenience, or detriment.
If you have any complaint about the way in which your matter has been dealt with this is the procedure which will be followed:
1. We aim to resolve any complaint you have about the service we have given you as quickly as possible.
2. If you are unable to sort things out with the person who has been dealing with you please request they pass the matter on to their manager. They will contact you within 24 working hours to discuss and will resolve straight away or if further investigation is needed within 5 working days.
3. If you remain unhappy after this, please contact:
Mrs C.L. Noble – Operations Director
New Homes Law, Parkview House, Victoria Road South, Chelmsford, CM1 1BT
Telephone number: 0300 0200 009 Email address: c.noble@nhlaw.co.uk.
Claire will write to you within 7 days to explain how your complaint will be investigated. You will be told the latest date by which a complete answer will be given to your complaint (this should be not more than 28 days after we received your complain).
4. The assessment of the complaint will be based upon a sufficient and fair investigation. We will explain in writing our findings and where the complaint is upheld will offer remedial action or redress. This will be actioned promptly.
5. If you still remain dissatisfied with any aspect of our handling of your complaint, you may then contact: Grant Noble, CEO
New Homes Law, Parkview House, Victoria Road South, Chelmsford, CM1 1BT
Telephone number: 0300 0200 009 Email address: g.noble@nhlaw.co.uk
He will conduct a separate review of your complaint. You will be told about the conclusion of this review within 28 days.
6. If after Grant’s review you remain dissatisfied with any aspect of our handling of your complaint, you may contact the Legal Ombudsman directly to ask them to consider the complaint further:
Legal Ombudsman
PO Box 6806, Wolverhampton WV1 9WJ
Tel no: 0300 555 0333
Email: enquiries@legalombudsman.org.uk Website: http://www.legalombudsman.org.uk
Unless it agrees there are good reasons not to do so, the Legal Ombudsman will expect you to allow us to consider and respond to your complaint in accordance with the procedure set out above in the first instance. You can refer your complaint up to 6 months after you have received our final written response to your complaint. You can also use the Ombudsman service if we have not resolved your complaint within 8 weeks of us receiving it. A complaint can be referred to the Legal Ombudsman up to six years from the date of the act or omission or up to 3 years after discovering a problem. The ombudsman deals with the service-related complaints; any conduct-related complaints will be referred to the Council for Licensed Conveyancers.
The CLC administers a Compensation Fund: https://www.clc-uk.org/consumers/compensation/